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Customer Service

Handle customer questions on WhatsApp automatically, day and night.

We build AI assistants that live inside your WhatsApp Business account, respond to customer inquiries instantly, and hand off to your team when the conversation needs a human. In Arabic, English, or both.

See how it works for your business
The problem

Here's what WhatsApp customer service usually looks like.

WhatsApp is where your customers are. They message you expecting a fast reply because that's how WhatsApp works in their personal life. When your business takes hours to reply, it feels slow and unprofessional regardless of how good your actual service is.

Your team is managing WhatsApp messages alongside everything else they do. They're replying to the same questions repeatedly. Outside working hours, nothing gets answered at all. Some messages get missed entirely.

For a lot of GCC businesses, WhatsApp is the primary customer contact channel. It needs a proper system behind it.

What it is

Here's how a WhatsApp AI assistant works.

We build an AI assistant connected to your WhatsApp Business account. When a customer sends a message, it responds immediately with an accurate, relevant reply based on your products, services, pricing, and FAQs.

It handles the common questions that currently take up your team's time. When a conversation needs a human - a complaint, a complex request, a serious sales inquiry - it hands off cleanly with the full context so the person picking it up doesn't have to start from scratch.

It works in Arabic, English, or both, depending on how the customer messages.

How it helps

What changes when you have this running.

Customers get an immediate response every time, not hours later.

Your team steps in only when they actually need to, not for every routine inquiry.

Your WhatsApp operates properly outside working hours without anyone being online.

Response consistency improves because the AI doesn't have bad days or forget things.

Who it's for

This works well if you're a...

Business where WhatsApp is a primary channel for customer inquiries and sales.

Retail, hospitality, real estate, or services company where fast response directly affects customer satisfaction and sales.

Team that's spending too much time on WhatsApp answering the same questions repeatedly.

Business that wants to be available to customers 24 hours a day without building a night shift for it.

Process

How we work with you on this.

01
We learn your business.

We go through the most common questions your customers ask, your products and services, your pricing, and how you want to communicate. We don't guess at any of it.

02
We show you the conversation flows.

Before anything goes live, we show you exactly how the assistant will respond to different types of messages. You approve the approach.

03
We connect it to your WhatsApp Business account.

We handle the technical setup. You don't need a developer on your side.

04
We keep it updated.

When your products change, your prices update, or you want to handle new types of inquiries, we update the assistant.

Want your WhatsApp to work like a proper customer service channel?

We'll show you exactly how it would work for your specific situation, what it would look like, and how your team would use it.

Talk to us

No commitment. Just a conversation.